| Frequently Asked Questions |
Can I order over the phone?
How long does it take to process my order?
What are your Shipping & Handling charges?
Do you guarantee all your merchandise
Do your shavers come with a warranty?
What is your return policy?
How do I return a shaver? Do I need an RMA #?
What is your privacy policy?
What information is needed to place an order?
What forms of payment do you accept?
What type of credit cards do you accept?
When is my credit card charged?
Is your site secure?
Terms of Use and Disclaimer
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Can I order over the phone? |
Orders may be placed by phone. With little to no hold time, our team is ready to
assist you with your inquiries about our products. Our team has also been trained
to satisfy you by all means under company policy. All callers are important to us.
Our hours of operation are Monday thru Friday from 9:00am to 6:00pm Eastern Time and our after hours
sales team is open Monday thru Friday from 6:00pm to 10:30pm and Saturday and Sunday from 10:00am to
6:30pm Eastern Time.
Order By Phone: Toll Free # 1-877-397-4283
*** Messages left during non-business hours are returned the following business
day. ***
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How long does it take to process my order? |
All orders in by 4:00 P.M. (Eastern Time) will be shipped out the same day. All
orders in after business hours, weekends or holidays will be shipped the following
business day.
Please note that delivery time is subject to the ability of our couriers (UPS, FedEx,
and USPS) to fulfill their delivery schedule. 101Shavers is not liable for packages
that weren't delivered on time because of mishaps by our couriers.
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What are your Shipping & Handling charges? |
101Shavers now offers GROUND SHIPPING (2 to 5 business days) on all
orders anywhere within the continental
U.S. For faster shipping, please proceed to our shopping cart where you can submit
your name and address for an instant shipping quote on 3-day, 2-day and overnight
deliveries.
Note: You DO NOT have to submit your credit card information or make any commitment
before seeing and agreeing to your shipping charges.
Note: Corrections made to addresses after shipment will result in a $10 correction
fee imposed by our courier.
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Do you guarantee all your merchandise? |
Brand New Items: If your unit is defective in any way or you simply
are not satisfied with your purchase, 101Shavers offers a 30 day satisfaction guarantee
on brand new items only.
Factory Serviced Items: All factory serviced shavers are guaranteed
to work on arrival. In the event that your item arrives defective, you have 30 days
from the date of purchase to exchange the item for a replacement on the same model
only.
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Do your shavers come with a warranty? |
Yes! The warranty period of all the shavers we sell is stated in the product description.
Brand New Shavers: All brand new shavers sold by 101Shavers.com come
with a 1 year manufacturers warranty.
Factory Serviced Shavers: All factory serviced shavers come with a
30 day, 90 day, or 1 year warranty depending on the model of the shaver.
Extended Warranties: In addition to the warranty that already comes
with the shaver, you may purchase 2 year or 3 year extended warranty service plans
on all our shavers. Extended warranty service plans are honored by Consumer Priority Service Corporation.
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What is your return policy? |
Brand New Items: All brand new items come with a 30 day satisfaction
guarantee. If for any reason you're not satisfied with your purchase, you may return
the shaver for an exchange or a refund. There is no restocking fee subtracted from
the amount of your refund, however we do not reimburse Shipping and Handling costs
incurred by 101Shavers or the customer during processing.
Factory Serviced Items: There are absolutely NO REFUNDS on factory
serviced items. Factory serviced items that are defective on arrival have a 30 day
EXCHANGE ONLY policy for the same model only. We recommend that you purchase an
extended warranty for your factory serviced shaver in case it malfunctions after
30 days.
Bulk Packaged Items: Have a 90 Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products.
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How do I return a shaver? Do I need an RMA #? |
Returning an order is simple and easy to do.
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Make sure you're sending it back within 30 days from the date of purchase.
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Make sure you pack the unit up in its original box with ALL its accessories.
- Print this Return/Exchange Form and a copy of your receipt. Fill out the Return / Exchange Form accordingly and include any special instructions for the return or exchange. If you're looking to replace your unit with a different model please let us know which model. You must sign the Return / Exchange Form.
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Your order number plus "NG" is your RMA#. For example if your order number is 9160098
your RMA# will be 9160098NG.
- Pack everything in a box and send it to:
101Shavers
34 34th St.
3rd Floor
Brooklyn,
NY
11232
Upon arrival please allow 1-2 Business days for your new order to ship out or your credit card to be credited.
- All orders placed and cancelled or refused upon delivery will be subjected to a
10% processing fee on top of our shipping costs.
- All returns that do not follow our return procedures will be subject to a
10% processing fee.
- Any damage to original packaging or missing interior packaging will be subject to a
10% penalty fee.
(i.e. manuals, warranties, tape on the manufacturer’s box, etc.)
- A charge will be assessed for accessories missing from the box.
- No returns or exchanges will be made if the UPC has been removed from the box.
- *** No returns or exchanges will be made without original packaging. ***
Due to the fact that 101Shavers ships from different warehouses around the country to
expedite your shipping time, the address on your packing slip may NOT be the correct
address for handling returns and exchanges. 101Shavers is not liable for packages sent
to any address other than our New York address listed above and below.
101Shavers
34 34th St
3rd Floor
Brooklyn,
NY
11232
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What information is needed to place an
order?
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Billing Address (Name, Address, Phone Number, and e-mail)
Shipping Address (Name, Address, Phone Number, and e-mail)
Billing Information (Name on Card, Card Number, Card Type, and
Expiration Date)
This information is used ONLY for the purpose of processing your order. Shipping
address in order to ship your order, e-mail address to send your receipt and tracking
information, billing address to verify the identity of the cardholder, and phone
number so that we can call you if there's a problem with your order.
All customer information is encrypted and stored in our database and gets sent to
our server via Network Solutions's 128-bit Secure Server Certificate
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What forms of payment do you accept? |
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For online orders via our shopping cart, we accept credit cards and PayPal. We also
accept checks and money orders. Please mail all check and money orders to the address
below.
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What type of credit cards do you accept? |
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We accept Visa, MasterCard, American Express and Discover.
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When is my credit card charged? |
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Once an order is placed and is completed, it is processed, run through an address
verification, and then charged. This process allows us to immediately spot unauthorized
fraudulent charges. All orders that have been cancelled after being charged are
subject to cancellation fee.
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Is your site secure? |
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As you proceed with your purchase, rest assured that we're hosted on a sercured
server and protected by Network Solutions's 128-Bit secure server certificate. None of our
customer information is released and is all confidential.
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Privacy Policy |
All information submitted to 101Shavers is held private. We DO NOT sell customer
data. Some data may be shared with third parties only if you, the customer agrees
to participate in offers available through our site. If you accept such an offer,
we will disclose your contact and billing information to that third party. All data
collected is secured under 128bit Network Solutions protection.
Email Offer Subscriptions:
Upon placing an order through this Site, you will automatically be enrolled in the 101Shavers.com
best offers email promotion list based on the billing email address information you have provided,
unless you opt-out of receiving such communications. You may request at any time to opt-out from our
email promotion list by clicking here.
This simple opt-out process allows you to unsubscribe if you decide not to receive
any further promotional emails from our family of web stores. Furthermore, We will never share any
personally identifiable information which you have given to us with any third party marketers. In order to
make our email offers more relevant and useful to you, our servers may receive a confirmation when you
open an email message from 101Shavers.com. In addition, if you have any questions about receiving
communications from us you may email us at info@101shavers.com at any time.
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Security |
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Our website is not only designed to make your shopping experience easy, quick and
enjoyable, but also secure. Protected by Network Solution's 128-bit secure server
certificate, none of our customers' information is released and is all confidential.
We DO NOT sell any of our customers' information.
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Terms of Use and Disclaimer |
101Shavers offers a full range of products produced by a variety of manufacturers.
Please note that 101Shavers.com does not in any manner allege any affiliation between
the manufacturers and our corporation. All products that appear on 101Shavers.com
are the sole property of 101Shavers, unless specified otherwise. Such materials
protected by this copyright include, but are not limited to, any and all text; any
and all images (including icons, logos, and other graphics); and any and all design
elements of the website. 101Shavers’s website is used only for the purpose of shopping
on this site, placing an order on this site, or for conducting other tasks associated
with shopping or placing an order on this site. By placing an order with 101Shavers.com
you acknowledge and agree that at no time is 101Shavers making any representation
or warranty regarding the products purchased by you the consumer.
BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE
READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.
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Contact Us |
Email:
info@101shavers.com
Toll free: 1-877-397-4283
*** NOTE *** We strive to provide accurate and reliable information about
our products and services. However, human mistakes do happen and we cannot be responsible
for any typographical errors and reserve the right to cancel orders due to such
occurrences. If you are browsing our site and notice something that may seem questionable
(i.e. misspellings or incorrect product information) please be kind enough to send
us an email at:
errors@101shavers.com.
We would greatly appreciate it.
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